Google Maps · Unverified
1 star review
1/5 from Olympia Kristic
I purchased a pair of earrings and arrived broken. It happens, but the way they handled replacement was very frustrating and unprofessional. For a couple of weeks, i was told “the artist is making a replacement”. Then, for another couple of weeks i was told they are looking to source replacement somewhere. This entire time, ZERO communication. Sent several emails asking for an update, just to be ignored. Had to contact them by phone/SMS to get any king of information. After a month of this, i was finally told they will just give me a refund … that came in the form of “points” (store credit). As if i’d ever buy anything from them again! Not once did anyone say “sorry”.