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1 star review
1/5 from Hilda Luevano
I recently left a necklace and pendant to be repaired. At the time I dropped them off, I was given a price for the repair and was told that I would receive a call when they were ready for pickup. Unfortunately, I never received a call. A week later, I went to the store to check on the status of my jewelry, and they confirmed the original repair price. However, when I returned to pick up the items, I was charged a completely different, higher price. When I questioned the increase, I was told it was due to a “miscommunication,” and I was required to pay the additional amount. I am very disappointed with the lack of communication and the inconsistency in pricing. Customers should be charged the price they were originally quoted, especially when that price was confirmed before the repair was completed